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1. Introduction

Welcome to ng88. This Privacy Policy ("Policy") explains what personal information we collect when you use the ng88 platform, how we use it, and the steps we take to protect your privacy.

Ng88 believes your personal data belongs to you. We respect your privacy and never use your information without your consent. This policy has been drafted in accordance with Bangladesh's Digital Security Act and international data protection standards.

By using the ng88 website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

2. Information We Collect

When you register and use ng88, we may collect the following types of information:

We only collect information that is strictly necessary to operate our services. ng88 does not request any personal data beyond what is required.

3. Use of Information

Ng88 uses your information solely for the following purposes:

• Account management: For registration, login, password recovery, and account verification.
• Financial transactions: To securely process deposits and withdrawals.
• Customer Support: To properly resolve your questions and complaints.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To improve ng88's platform and gaming experience.
• Legal compliance: To meet regulatory requirements and comply with legal obligations.
• Relevant Promotions: To send you bonuses and offers tailored to your preferences (you may opt out at any time).

4. Information Sharing & Disclosure

Ng88 never sells your personal data to third parties. However, there are limited circumstances where information may be shared:

• Payment Processor: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Technology Partner: With server hosting and cybersecurity providers — strictly for operational purposes.
• Legal requests: As required by Bangladeshi or international law, or by order of a regulatory authority or court.
• Fraud Investigation: To the relevant authorities in cases involving financial crime or money laundering investigations.

In all of the above cases, our partners are bound to uphold the same standard of data privacy.

5. Cookie Policy

The ng88 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your platform experience.

• Essential cookies: Used to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Functional cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookie: To understand which parts of the site are used most — fully anonymized data.
• Security Cookie: Used to detect fraudulent login attempts and bot activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ng88 services.

6. Data Security Measures

Ng88 protects your data using industry-standard security technology. Our security framework is outlined below:

• SSL/TLS Encryption: All communication between you and ng88 servers is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification at login for added security.
• Data Masking: Saved financial information is stored with partial masking.
• Regular Security Testing: Penetration testing is conducted by third-party security experts.
• Server Security: Our servers are equipped with firewall and DDoS protection.

7. Your Rights

As an ng88 user, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8. Data Retention Period

Ng88 retains your data only for as long as necessary. The following factors determine how long we keep it:

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records may be retained for up to 5 years for legal compliance purposes.
• KYC documents are retained in compliance with regulatory guidelines.
• Marketing preference data is deleted immediately upon opt-out.

Once the retention period expires, ng88 securely deletes or anonymizes your data.

9. Minors' Information

Ng88 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• If a user is found to be under 18, their account will be closed immediately.
• Any collected information will be deleted immediately.
• Parents are advised to use parental control software.

10. Changes to Privacy Policy

Ng88 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or a platform notification.

Continued use of ng88 after any changes will be considered acceptance of the updated policy. Please review this page periodically.

11. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: Chat with us directly via the platform's Live Chat (available 24/7)
• Response Time: Responses are typically provided within 24–48 hours

Our dedicated privacy team is always ready to address your concerns promptly and effectively.